Refund Policy for Lash Products

Thank you for shopping with us! We want you to love your lash products. If you're not completely satisfied with your purchase, please review our refund policy below.

Eligibility for Refunds

Due to the nature of lash products and for hygiene reasons, we do not accept returns or offer refunds on used or opened items.

Refunds may be issued in the following cases:

• You received the wrong item
• Your item arrived damaged
• Your order was lost in transit (confirmed by tracking)

To be eligible for a refund:

• You must contact us within 7 days of receiving your order.
• Items must be unused, unopened, and in original packaging.
• Proof of purchase is required.

How to Request a Refund

Please email us at [your email address] with the following:

1. Your full name and order number
2. A description of the issue
3. Clear photos of the item(s) and packaging (if damaged or incorrect)

Our team will review your request within 2–3 business days and let you know the next steps.

Non-Refundable Items

• Opened or used products
• Sale or clearance items
• Orders reported after 7 days of delivery

Shipping Fees

Shipping costs are non-refundable. If a refund is approved, it will be for the product price only (unless the error was on our end).

Absolutely! Here’s a Terms and Conditions template tailored for your lash products business. It’s written in a clear and professional tone, suitable for your website or checkout page.